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Images are not being displayed in my replays

Updated over a month ago

Issue

The majority of images are not being displayed in my session replays. Why is that?

Applies To

  • All SaaS Customers and Self-Hosted Users

  • Session Replay

Symptoms

If we go to the replay's "Tags" tab, we will see that the value of sdk.replay.blockAllMedia is set to true.

Resolution

blockAllMedia is set to true by default. This will block all media elements (img, svg, video, object, picture, embed, map, audio). To change it, please follow the privacy configuration settings from here.

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