Issue
The customer reaches out to Support due to memory leak issues.
Applies To
All SDKs
Symptoms
First of all, it's important to understand what a memory leak is. Google to the rescue:
Most of the time, the customers will report that the Sentry SDK is causing:
a "memory leak" or
their app to go "out of memory"
Resolution
Step 1 - Make sure the memory leak is actually due to our app
Did the user provide enough information to make it clear that's the Sentry app causing the memory leak, such as screenshots of a AWS logs, or the error?
If not, ask some probing questions to verify.
Step 2 - Gather as much information as you can (you can ask this information as part of Step 1 to save time):
Environment the app if running (framework, version, OS)
SDK & version
SDK Init
Logs or any other information showing the leak.
Step 3 - GitHub ticket
Check if there's already a Github ticket filed for that environment. If not, create one.
If you are not sure, or have questions before filing a GitHub ticket, feel free to post on #discuss-sdks
What's important to note here is that it's better to escalate memory leaks earlier than later.