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[Unreal Engine] Release Management is not working as expected

Updated over a month ago

Issue

I have set up Release Management either through the SDK or through the Crash Reporter Client, but the release is still showing no adoption in the Releases Tab.

Applies To

  • All SaaS Customers and Self-Hosted Users

  • Release Management

  • Unreal Engine

Symptoms

On the releases page, we can see all of the releases that have been set but they all show 0% adoption. However, we might notice that there is a release with version 1.0.0.0 that has some percentage of adoption, possibly 100%.

Resolution

The release with the adoption can be found if you go to the Unreal Engine Editor > Edit > Project Settings... > Project > Description > About. This will overwrite the release you are setting in the SDK, and if you do not want that, you need to set OverrideReleaseName = true; in your Sentry settings.

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