Issue

I use the JavaScript Loader Script and I called feedbackIntegration(). The User Feedback widget does not appear. The browser console shows You are using feedbackIntegration() even though this bundle does not include feedback.

Applies To

All SaaS Customers and Self-Hosted Users
JavaScript Loader Script
User Feedback
SDK Setup

Resolution

The default Loader Script bundle does not include User Feedback. There is no User Feedback toggle in Project Settings for the Loader Script. Lazy-load feedbackIntegration with Sentry.lazyLoadIntegration (Loader v8 and later).

Define window.sentryOnLoad before the Loader Script tag. Call Sentry.init, then lazy-load and add the integration:

window.sentryOnLoad = function () {
  Sentry.init({
    // add other configuration here
  });  Sentry.lazyLoadIntegration("feedbackIntegration")
    .then((feedbackIntegration) => {
      Sentry.addIntegration(
        feedbackIntegration({
          // User Feedback configuration options
        }),
      );
    })
    .catch(() => {
      // this can happen if e.g. a network error occurs,
      // in this case User Feedback will not be enabled
    });
};

If the promise rejects:

lazyLoadIntegration fails when a network error or ad blocker blocks the Sentry CDN. User Feedback stays disabled. Handle the rejection, then install with npm or a CDN bundle that includes feedback.

If you are not using the Loader Script:

Add feedbackIntegration in Sentry.init. See Set Up User Feedback.

If you self-host Sentry:

The User Feedback widget needs self-hosted version 24.4.2 or higher.

For the same lazy-load pattern with other integrations, see [JavaScript] Why are my integrations not working with the Loader Script?.

[JavaScript] How do I use User Feedback with the Loader Script?