Issue
We are tax-exempt and shouldn't be charged taxes/VAT.
Applies To
Organizations on paid plans
Resolution
If your company or nonprofit organization qualifies for a sales tax exemption, you can reach out to our Tax team at [email protected] with the following information to have sales tax removed from future invoices:
Organization name
Copy of a signed tax-exempt certificate
If you've submitted an exemption form and you're still being charged sales taxes, that's because either:
The exemption certificate was still in review after the billing period was closed.
The exemption certificate covers a state that is different from your billing address.
Updating your address or submitting a tax exemption certificate won’t impact taxes charged on previous invoices.
Please note: We do not adjust billing or invoices for closed billing periods.