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Account & Billing

Answers to all the important things in life: quotas, customization, and 2FA & SSO.

264 articles

Payment

Internal Guide: Unverified Charge Inquiry
What is the pricing for Seer? (January 21, 2026)
What happens if I increase my on-demand/PAYG mid-month?
How do I update my billing details after purchasing Sentry via Vercel Marketplace?
Is it possible to pay for an annual subscription in installments?
Does our Sentry plan auto-renew?
Can we pause our Sentry subscription?
I see a receipt that has "CLOSED" as the status, what does it mean?
I'd like to upgrade, but I'm not sure what to put in the postal code field for a Hong Kong credit card.
Can I have multiple organizations for one Sentry subscription?
What is the cost of Sentry's performance tracking?
How can I switch from Annual contract to Monthly contract?
How can I add a billing member to my organization so we can subscribe to a paid plan?
How can I detach the credit card on file?
I need to edit/correct a previous invoice.
Can I merge my Codecov billing with Sentry?
The price on the Manage Subscription page differs from what is shown on the Pricing Page, why?
I cancelled my subscription but I was still charged for on-demand/pay-as-you-go events, how can I make it stop?
I updated my card but I still see the update payment method banner, why?
How can I disable auto-renewal?
How can I change my billing date?
I have credit on my account, why am I being asked to pay when I add my subscription?
Is it possible to have both our EU and US organisations billed under one subscription?
Is it possible to change the currency from USD to something else?
I did not receive a receipt for a recent Sentry charge
Why was my card declined?
My card was declined, will you retry the charge?
How can I transfer my billing from Heroku or GitHub to Sentry
I would like to switch to an Annual Contract, how can I make the change?
What do I do if my organization was downgraded to the free plan after failed charge attempts?
Can we switch to invoiced payments?
How can I make a manual payment?
What forms of payment are supported?
Do you offer any discounts?
Where can I find my previous invoices?
Why is my account suspended?
What can we do if we can't pay our on-demand / pay-as-you-go invoice and have an annual contract?
Can we split payment into two parts?

Quota Management

How is Seer billed and how do I predict costs?
How do I disable Seer? (January 21, 2026)
What is the pricing for Seer? (January 21, 2026)
Internal Guide: Do we offer Seer to orgs on sponsored plans?
What is the pricing for Legacy Seer? (before January 21, 2026)
How do I disable Legacy Seer? (before January 21, 2026)
Do User Feedback reports count towards my quota?
How can I check my Structured Logs usage?
Which transactions are consuming my quota?
Do tracing events count against the error quota?
What is the pricing for Sentry Logs?
[Profiling] Understanding profiling quota consumption
Why do I suddenly see UI/Continuous profiling hours?
I upgraded from Team to Business mid-month, why is my on-demand/pay-as-you-go invoice so high?
Can I add on-demand/pay-as-you-go for my Heroku org?
How do I disable pay-as-you-go spend?
Is it possible to cap the number of events per distinct error?
I've used Delete & Discard on an Issue, will this give me my quota back?
Spike protection did not work as I would expect
Do Traces count against our quota?
Understanding spend allocation
What time zone does Sentry reset its billing cycle in?
Do source maps count towards any quota?
Is there a way to pause certain errors?
If I downgrade my plan mid-month, when does it apply?‬
Will upgrading to a paid plan from the free Developer plan reset my quota?
How is my legacy Enterprise plan changing? (September 27, 2024)
Why can't I see my total usage of event on a trial?
I exceeded my reserved Spans, will it affect my reserved Errors?
How is my legacy plan changing? (September 12, 2024)
How can I update my account to use Span based pricing?
Are messages without errors also counted as errors?
I accidentally started a Product Trial (Spans, Replays, Profiles, or Logs) what happens now?
How can I see how many spans we are sending to Sentry in each transaction?
How are Replays charged? Is it based on when I hit play?
How can I set up spend notifications?
Will upgrading to Business grant me more quota?
Will upgrading retrieve dropped events?
What is the relation between performance units and spans?
Is it possible to delete events to free up quota?
What happens when a non-billing or owner member clicks the "Increase Reserved Limits" button?
Can I add more reserved volumes to my free Developer plan?
How do I disable on-demand spend?
I added quota; why can I not see my dropped events?
Are upgrades from Team to Business prorated?
How much does it cost to upload Debug Files?
How does Pay-As-You-Go work?
I accidentally requested quota, what happens now?
Why can't I disable/lower my on-demand or pay-as-you-go budget?
Upgrade or quota change not taking effect.
Can I increase the quota on my sponsored plan?
What happens if I lower my on-demand/PAYG mid-month?
If I downgrade my reserved capacity, when does it apply?
Where can I find project breakdown and summary reports?
What are some ways I can control the event volume for my organisation?
When should I delete events?
I've exhausted my quota, what now?
Can Deleting Events Free Up Error Quota in Sentry?
Internal Guide: Upgrading the quota of sponsored plans.
Can I set up Spend Allocation for Replays?

Login

How do I enable two-factor authentication (2FA) on my Sentry account?
Are accounts automatically locked after a number of unsuccessful login attempts?
What is the application session timeout period?
Why am I not receiving the password recovery email?
Understanding GitHub SSO
Why am I getting ERR_TOO_MANY_REDIRECTS when accessing Sentry?
Why Is SSO required even though the "Require SSO"option Is not checked?
Internal Guide: 2FA resetting
Why can't I use my @qq.com domain email to create an account on Sentry?
Why am I seeing the message "couldn't find a Sentry account with a verified email" when trying to accept an invitation to join Sentry?
How can I set my email address as primary after closing an account?
Can you remove an SSO domain for us?
Switching SSO Domains
Can't log in using the "Login with Google" option.
I am asked to login to a Fly.io organization that doesn't exist anymore.
We cannot access Sentry after enforcing 2FA, is this intended behaviour?
I'm getting the message "An account is already registered with that email address" when I try to create a new org.
Is it possible to have multiple SSO providers enabled?
How do I disconnect Fly.io from my Sentry organization?
Can I enable SSO for my organisation?
Why should I enable two-factor authentication?
How do I update my email/password?
How do I recover my account if I lost my 2FA credentials?
I Can't Login
Allowing users to log in via SSO and other methods at the same time.
Why am I being asked to provide my password when I haven't set one up?
How to add an additional Google SSO domain to my organisation?

Security, Compliance and Taxes

What is the retention period of my org's audit log?
Can I change my org's data storage location?
Was Sentry affected by the Gainsight Connected App Incident?
Will Sentry complete our Security Questionnaire?
Is uploading source maps to Sentry secure?
Where in the Terms of Service does it state Sentry’s commitment not to training its AI model on our data?
What is Sentry's LEI number?
What terms govern my use of Sentry?
Will Sentry sign a DORA addendum?
Internal Guide: Logs for an auth token
Are there protections from suggested solutions containing public code?
Can I deactivate the ability for members to invite users to my Sentry organization?
Can I have a live app in the App Store using Sentry on the free Developer plan?
What is Sentry's business name and address?
Does Sentry utilize AI in its service offerings? Where can I find this information?
Can you send me the Tax Residency Certificate?
Sentry is not available - seeing 403 Forbidden.
Does Sentry have plans to become NIST SP 800-171 compliant?
Can you send me hard-copies of Tax-related Sentry or Codecov documents?
FAQ: Sentry’s Response to U.S.-Russia Sanctions
Can I enable SSO and enforce 2FA for my organization at the same time?
I need to check Sentry's Cyber Insurance Policy, how can I get it?
I need my invoice to show Sentry's Tax Identification Number.
Where can we get a copy of Sentry's W-9 form?
How do we stop being charged taxes with Sentry? We are tax exempt.
Internal Guide: Does Sentry pay consumption tax in Japan?
Does Sentry have a Japanese invoice registration number that starts with the letter T?
SOC2 Reports for self-hosted organizations looking to migrate to hosted Sentry
How can I change the data location of my organization?
How does Sentry comply with China's regulations about international data transfer?
Onboarding Sentry in Vanta as a vendor for self-serve plans.
What is the process for us to submit a data deletion request on our client's behalf?
Will my data leave the EU if we're using EU hosting?
Can we propose changes to the Sentry BAA?
How can I get a Model 21-RFI Portugal tax document?
How does Sentry scan for vulnerabilities?
Which environment are penetration tests conducted in?
Are Source Maps Considered PII?
Where is my data located?
How can I exercise my "Right to be Forgotten" or make other privacy requests?
Do you use Antivirus/malware?
How do I include our VAT ID on our invoice?
Do Sentry and Codecov have the same SOC 2 report and ISO certification?
SMS 2FA Deprecation FAQ
Will you sign a Business Associate Agreement?
How do I sign your Data Processing Addendum?
Why isn't the QST # shown on my invoice at the top with the GST/HST #?
How can I get an NDA/MDNA?
Are you compliant with General Data Protection Regulation (GDPR)?
Where are your data servers located?
Is sentry.io compatible with WCAG or other accessibility standards?
Can I sign a BAA for my Heroku-billed Sentry organization?
Logo/trademark use for Sentry organisations
Where can I get a copy of ISO 27001 Certificate
How frequently is data backed up?
Is Sentry PCI DSS compliant?
How can I get the latest SOC 2 Report?

Other

Why don’t I see the option to cancel my subscription?
How do I opt-out of the Sponsored Open-Source Seer Eval?
Internal Guide: Seer FAQ (January 21, 2026)
Can Fly.io provisioned orgs have their data stored in the EU?
How to Upgrade a Legacy Plan to Include Logs?
Data retention notice (August 27, 2025)
How can I tell if my Sentry organization is hosted or self-hosted?
How is my Team plan changing? (August 27, 2025)
How is my plan changing? (August 27, 2025)
My Seer Trial has ended, going forward will I be charged for Seer?
How does canceling my Sentry subscription impact running apps?
Internal Guide: Gifting organisations
Can I set up an on-demand/pay-as-you-go budget for my free Developer plan?
Is it possible to have a retention period shorter than 90 days?
If I downgrade my plan mid-year, when does it apply?‬
What happens if a non-billing member or Owner clicks the "Request Upgrade" button?
What are Sentry Support's office hours?
How can I transfer my organization Ownership to another user?
We deleted our Sentry app in Heroku, which seems to have deleted our Sentry organization. Can we retrieve this somehow?
Why is Member invitation email link is expiring right away?
What is the easiest way to create a new org if I am using SSO login?
I only want to use a certain Business-level feature, can you enable it for me?
What happens from my users' perspective if I stop using Sentry?
My current subscription has 500 Replays, but on the Pricing page I can only see 50 included Replays, why?
Can I have a retention period longer than 90 days?
Are additional members of the org billed extra?
Setting up a Sentry org with Laravel Forge and Vapor
What's the difference between the Team and the Business plan?
Can we trial the Team plan?
Can I get a quote for Sentry?
Do you offer a discount to Startups?
Where can I change my billing address or billing email?
Sentry URL and Org Slug Changes
Why am I on a Business trial?
How can I contact your sales teams?
How do I cancel my subscription?
How do I unsubscribe from marketing emails?
Can I include my company details on invoices?
How can I manage my email subscriptions?
Do I qualify for a Sponsored account?
How can I set up per-project email routing?
I'm having trouble redeeming a promo code
Activating student or teacher sponsored plans
How do I give access to my accounting department?
Who receives billing related emails?
How can I update billing information or credit card on file?
How can I delete my organization?
What's the difference between the Small plan and Team plan?
What happens if I cancel my plan?
What happens when my trial expires?
Can I have a trial longer than 2-weeks? Or can you extend my trial again?
How can we change or transfer ownership of our organization?
Why are users not receiving invite to join organization?
Do archived events in the UI count towards my quota?
How can I transfer projects between Sentry organisations?
Internal Guide: A summary on the trials we currently offer
Why isn't my on-demand/pay-as-you-go budget being used?
Why can't I add more than 20 members to my org?
Discounted Bundle Plan F.A.Q.