Account & Billing
Answers to all the important things in life: quotas, customization, and 2FA & SSO.
255 articles
- I've requested to join an org. What happens next?
- Will my notification settings changes affect all Organization members?
- Where can I customize my notification email settings?
- Is it possible to have two billing emails?
- Can I customise the frequency of the quota notification emails?
- Why am I no longer receiving notification e-mails?
- Why am I receiving notification and alert emails?
- Why do I still get quota emails when my notifications are turned off?
- Not receiving issue alert notification correctly - based on per-project settings
- Can I change my username?
- Why am I getting a 403 error when trying to access the Issues page?
- Is it possible to bulk edit users' email addresses?
- How can I remove a secondary email address from my account?
- Why can't I invite a new member to the organization?
- How do I change the language in my Sentry UI?
- The organization Owner removed me from the organization, why do I still have 2FA?
- How can I verify my email address?
- How can I promote a user to Admin?
- How can I disconnect an identity from my account?
- Managers/owners can't remove a member not managed through Sentry.
- How do I close my account or delete my user?
- How can I change the timezone in Sentry?
- I would like to switch to an Annual Contract, how can I make the change?
- How can I disable auto-renewal?
- How can I change my billing date?
- I have credit on my account, why am I being asked to pay when I add my subscription?
- Is it possible to have both our EU and US organizations billed under one subscription?
- Is it possible to change the currency from USD to something else?
- I did not receive a receipt for a recent Sentry charge
- Why was my card declined?
- My card was declined, will you retry the charge?
- How can I transfer my billing from Heroku or GitHub to Sentry
- I updated my card but I still see the update payment method banner, why?
- What do I do if my organization was downgraded to the free plan after failed charge attempts?
- Can we switch to invoiced payments?
- How can I make a manual payment?
- What forms of payment are supported?
- Do you offer any discounts?
- Where can I find my previous invoices?
- Why is my account suspended?
- What can we do if we can't pay our on-demand / pay-as-you-go invoice and have an annual contract?
- Can we split payment into two parts?
- Can I have multiple organizations for one Sentry subscription?
- What is the pricing for Seer? (January 21, 2026)
- What happens if I increase my on-demand/PAYG mid-month?
- How do I update my billing details after purchasing Sentry via Vercel Marketplace?
- Is it possible to pay for an annual subscription in installments?
- Does our Sentry plan auto-renew?
- Can we pause our Sentry subscription?
- I see a receipt that has "CLOSED" as the status, what does it mean?
- I'd like to upgrade, but I'm not sure what to put in the postal code field for a Hong Kong credit card.
- What is the cost of Sentry's performance tracking?
- How can I switch from Annual contract to Monthly contract?
- How can I add a billing member to my organization so we can subscribe to a paid plan?
- How can I detach the credit card on file?
- I need to edit/correct a previous invoice.
- Can I merge my Codecov billing with Sentry?
- The price on the Manage Subscription page differs from what is shown on the Pricing Page, why?
- I cancelled my subscription but I was still charged for on-demand/pay-as-you-go events, how can I make it stop?
- How much does it cost to upload Debug Files?
- How can I update my account to use Span based pricing?
- Are messages without errors also counted as errors?
- I accidentally started a Product Trial (Spans, Replays, Profiles, or Logs) what happens now?
- How can I see how many spans we are sending to Sentry in each transaction?
- How are Replays charged? Is it based on when I hit play?
- How can I set up spend notifications?
- Will upgrading to Business grant me more quota?
- Will upgrading retrieve dropped events?
- What is the relation between performance units and spans?
- Is it possible to delete events to free up quota?
- What happens when a non-billing or owner member clicks the "Increase Reserved Limits" button?
- Can I add more reserved volumes to my free Developer plan?
- How do I disable on-demand spend?
- I added quota; why can I not see my dropped events?
- Are upgrades from Team to Business prorated?
- How is my legacy plan changing? (September 12, 2024)
- How does Pay-As-You-Go work?
- I accidentally requested quota, what happens now?
- Why can't I disable/lower my on-demand or pay-as-you-go budget?
- Upgrade or quota change not taking effect.
- Can I increase the quota on my sponsored plan?
- What happens if I lower my on-demand/PAYG mid-month?
- If I downgrade my reserved capacity, when does it apply?
- Where can I find project breakdown and summary reports?
- What are some ways I can control the event volume for my organisation?
- When should I delete events?
- I've exhausted my quota, what now?
- Can I set up Spend Allocation for Replays?
- How do I disable Seer? (January 21, 2026)
- What is the pricing for Legacy Seer? (before January 21, 2026)
- How do I disable Legacy Seer? (before January 21, 2026)
- Do User Feedback reports count towards my quota?
- How can I check my Structured Logs usage?
- Which transactions are consuming my quota?
- Do tracing events count against the error quota?
- What is the pricing for Sentry Logs?
- [Profiling] Understanding profiling quota consumption
- Why do I suddenly see UI/Continuous profiling hours?
- I upgraded from Team to Business mid-month, why is my on-demand/pay-as-you-go invoice so high?
- How is Seer billed and how do I predict costs?
- How do I disable pay-as-you-go spend?
- Is it possible to cap the number of events per distinct error?
- I've used Delete & Discard on an Issue, will this give me my quota back?
- Spike protection did not work as I would expect
- Do Traces count against our quota?
- Understanding spend allocation
- What time zone does Sentry reset its billing cycle in?
- Do source maps count towards any quota?
- Is there a way to pause certain errors?
- If I downgrade my plan mid-month, when does it apply?
- Will upgrading to a paid plan from the free Developer plan reset my quota?
- Why can't I see my total usage of event on a trial?
- I exceeded my reserved Spans, will it affect my reserved Errors?
- Can't log in using the "Login with Google" option.
- How to add an additional Google SSO domain to my organisation?
- Why am I being asked to provide my password when I haven't set one up?
- Allowing users to log in via SSO and other methods at the same time.
- I Can't Login
- How do I recover my account if I lost my 2FA credentials?
- How do I update my email/password?
- Why should I enable two-factor authentication?
- Can I enable SSO for my organisation?
- How do I disconnect Fly.io from my Sentry organization?
- Is it possible to have multiple SSO providers enabled?
- I'm getting the message "An account is already registered with that email address" when I try to create a new org.
- We cannot access Sentry after enforcing 2FA, is this intended behaviour?
- I am asked to login to a Fly.io organization that doesn't exist anymore.
- How do I enable two-factor authentication (2FA) on my Sentry account?
- Switching SSO Domains
- Can you remove an SSO domain for us?
- How can I set my email address as primary after closing an account?
- Why am I seeing the message "couldn't find a Sentry account with a verified email" when trying to accept an invitation to join Sentry?
- Why can't I use my @qq.com domain email to create an account on Sentry?
- Why Is SSO required even though the "Require SSO"option Is not checked?
- Why am I getting ERR_TOO_MANY_REDIRECTS when accessing Sentry?
- Understanding GitHub SSO
- Why am I not receiving the password recovery email?
- What is the application session timeout period?
- Are accounts automatically locked after a number of unsuccessful login attempts?
- How do email addresses and organization slugs affect login and access in Sentry.io?
- My organization requires signing in with GitHub and I can't log in
- SMS 2FA Deprecation FAQ
- How does Sentry comply with China's regulations about international data transfer?
- Onboarding Sentry in Vanta as a vendor for self-serve plans.
- What is the process for us to submit a data deletion request on our client's behalf?
- Will my data leave the EU if we're using EU hosting?
- Can we propose changes to the Sentry BAA?
- How can I get a Model 21-RFI Portugal tax document?
- How does Sentry scan for vulnerabilities?
- Which environment are penetration tests conducted in?
- Are Source Maps Considered PII?
- Where is my data located?
- How can I exercise my "Right to be Forgotten" or make other privacy requests?
- Do you use Antivirus/malware?
- How do I include our VAT ID on our invoice?
- Do Sentry and Codecov have the same SOC 2 report and ISO certification?
- Can I change my org's data storage location?
- Will you sign a Business Associate Agreement?
- How do I sign your Data Processing Addendum?
- Why isn't the QST # shown on my invoice at the top with the GST/HST #?
- How can I get an NDA/MDNA?
- Are you compliant with General Data Protection Regulation (GDPR)?
- Where are your data servers located?
- Is sentry.io compatible with WCAG or other accessibility standards?
- Can I sign a BAA for my Heroku-billed Sentry organization?
- Logo/trademark use for Sentry organisations
- Where can I get a copy of ISO 27001 Certificate
- How frequently is data backed up?
- Is Sentry PCI DSS compliant?
- How can I get the latest SOC 2 Report?
- SOC2 Reports for self-hosted organizations looking to migrate to hosted Sentry
- What is the retention period of my org's audit log?
- Was Sentry affected by the Gainsight Connected App Incident?
- Will Sentry complete our Security Questionnaire?
- Is uploading source maps to Sentry secure?
- Where in the Terms of Service does it state Sentry’s commitment not to training its AI model on our data?
- What is Sentry's LEI number?
- What terms govern my use of Sentry?
- Will Sentry sign a DORA addendum?
- Are there protections from suggested solutions containing public code?
- Can I deactivate the ability for members to invite users to my Sentry organization?
- Can I have a live app in the App Store using Sentry on the free Developer plan?
- What is Sentry's business name and address?
- Does Sentry utilize AI in its service offerings? Where can I find this information?
- Can you send me the Tax Residency Certificate?
- Sentry is not available - seeing 403 Forbidden.
- Does Sentry have plans to become NIST SP 800-171 compliant?
- Can you send me hard-copies of Tax-related Sentry documents?
- FAQ: Sentry’s Response to U.S.-Russia Sanctions
- Can I enable SSO and enforce 2FA for my organization at the same time?
- I need to check Sentry's Cyber Insurance Policy, how can I get it?
- I need my invoice to show Sentry's Tax Identification Number.
- Where can we get a copy of Sentry's W-9 form?
- How do we stop being charged taxes with Sentry? We are tax exempt.
- Does Sentry have a Japanese invoice registration number that starts with the letter T?
- How can I change the data location of my organization?
- Help Center Privacy Policy
- TLS Cipher Suite Deprecation FAQ
- Who receives billing related emails?
- Do you offer a discount to Startups?
- Where can I change my billing address or billing email?
- Sentry URL and Org Slug Changes
- Why am I on a Business trial?
- How can I contact your sales teams?
- How do I cancel my subscription?
- How do I unsubscribe from marketing emails?
- Can I include my company details on invoices?
- How can I manage my email subscriptions?
- Do I qualify for a Sponsored account?
- How can I set up per-project email routing?
- I'm having trouble redeeming a promo code
- Activating student or teacher sponsored plans
- How do I give access to my accounting department?
- Can I get a quote for Sentry?
- How can I update billing information or credit card on file?
- How can I delete my organization?
- What's the difference between the Small plan and Team plan?
- What happens if I cancel my plan?
- What happens when my trial expires?
- Can I have a trial longer than 2-weeks? Or can you extend my trial again?
- How can we change or transfer ownership of our organization?
- Why are users not receiving invite to join organization?
- Do archived events in the UI count towards my quota?
- How can I transfer projects between Sentry organisations?
- Why isn't my on-demand/pay-as-you-go budget being used?
- Why can't I add more than 20 members to my org?
- Discounted Bundle Plan F.A.Q.
- If I downgrade my plan mid-year, when does it apply?
- How do I opt-out of the Sponsored Open-Source Seer Eval?
- Can Fly.io provisioned orgs have their data stored in the EU?
- How to Upgrade a Legacy Plan to Include Logs?
- Data retention notice (August 27, 2025)
- How can I tell if my Sentry organization is hosted or self-hosted?
- How is my Team plan changing? (August 27, 2025)
- How is my plan changing? (August 27, 2025)
- My Seer Trial has ended, going forward will I be charged for Seer?
- How does canceling my Sentry subscription impact running apps?
- Can I set up an on-demand/pay-as-you-go budget for my free Developer plan?
- Is it possible to have a retention period shorter than 90 days?
- What happens if a non-billing member or Owner clicks the "Request Upgrade" button?
- What are Sentry Support's office hours?
- How can I transfer my organization Ownership to another user?
- We deleted our Sentry app in Heroku, which seems to have deleted our Sentry organization. Can we retrieve this somehow?
- Why is Member invitation email link is expiring right away?
- What is the easiest way to create a new org if I am using SSO login?
- I only want to use a certain Business-level feature, can you enable it for me?
- What happens from my users' perspective if I stop using Sentry?
- My current subscription has 500 Replays, but on the Pricing page I can only see 50 included Replays, why?
- Can I have a retention period longer than 90 days?
- Are additional members of the org billed extra?
- Setting up a Sentry org with Laravel Forge and Vapor
- What's the difference between the Team and the Business plan?
- Can we trial the Team plan?