Issue
We are tax exempt and shouldn't be charges taxes/VAT.
Applies To
Organisations on any paid plans
Resolution
If your company or non-profit organization qualifies for a sales tax exemption, you can reach out to [email protected] with the following information to have sales tax removed from any future invoices:
Organization name
Copy of a signed tax exempt certificate
If you've submitted an exemption form, and you're still being charged sales taxes, that's because either:
The exemption certificate was still in review after the billing period was closed.
The exemption certificate covers a state that is different from your billing address.
Updating your address or submitting a tax exemption certificate doesn't impact the taxes charged on older invoices. We do not adjust the billing or invoicing of a closed billing period.