When you sign up for Sentry, you'll receive a verification email before your account is created. This article explains how the process works and what to do if something goes wrong.
How it works
Submit the signup form. You'll see a "Verify your email" screen: "We sent a link to {email}. Open it to finish setting up your account."
Open the verification email (subject: Confirm Email, sender: [email protected]) and click the link.
Your account and organization are created and you're taken to onboarding.
No account is created until you click the verification link — so if something goes wrong, it's always safe to restart the signup process.
Important: open the link in the same browser
The verification link must be opened in the same browser where you started signing up. Opening it in a different browser, a different device, or an incognito window will fail with an error. If this happens, restart the signup process in the browser you plan to use, then click the new verification link there.
Link expiry
Email + password signup: link expires after 2 hours
SSO signup: link expires after 1 hour
If your link has expired, restart the signup process to receive a new one and verify promptly.
I didn't receive the verification email
Check your spam or junk folder. Search for the subject "Confirm Email" from [email protected].
Resend the email. If your verification screen has a "resend email" link, use it. If you only see a "Start over" button, click that to restart the signup and trigger a fresh email.
Check for a typo. If you mistyped your email address, use the "Or use a different email" option if it's available, or Start over to correct it.
Wait a minute or two — delivery isn't always instant.
Still nothing? Contact support. Our team can check whether your address has been flagged by our email provider and resolve it.
Note: each time you resend or restart signup counts as a new attempt. If you resend repeatedly in a short period, you may hit a rate limit — wait a few minutes before trying again.
Error messages
Error | What to do |
"Please open this link in the same browser where you started signing up, or restart the signup process." | You opened the link in a different browser or device. Open it in the browser you used to sign up, or restart signup in the browser you want to use. |
"This verification link has expired. Please restart the signup process." | The link is older than the expiry window. Restart signup to get a fresh link. |
"Something went wrong. Please restart the signup process." | The link may have been altered by copy-paste or your email client. Click it directly from the email, or restart signup. |
"Could not find your signup data. Please restart the signup process." | Your signup session has expired. Restart signup. |
"An account with this email already exists. Please log in instead." | An account with your email already exists. Try logging in or reset your password. |
"Your account was created but we hit an issue setting up your organization. Please try logging in." | Your account was created successfully. Log in and you'll be prompted to finish setting up your organization. |
"Rate limit exceeded." or "Please wait a moment and try again." | Too many attempts in a short period. Wait a few minutes and try again. If you're on a corporate network and the issue persists, contact support. |
If you've tried all of the above and are still unable to sign in, please reach out to us at [email protected]