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Why am I not getting comments on pull requests(PR)?

Updated over a month ago

Issue

My issues in Sentry have suspect commits associated with them but I'm not seeing Sentry comments on my PRs.

Applies To

  • Customers with GitHub or GitLab integration installed

  • Customers have Suspect commits and stack trace linking configured

  • Events from supported programming languages: Python, Javascript or Typescript.

Symptoms

  • Sentry-bot is not adding comments to your PRs.

Resolution

There are a few requirements that must be met in order for Sentry to add comments to your PRs, please confirm your issues in Sentry and PRs met all the following requirements:

  • Only issues with associated suspect commits will show in the comments.

  • The stack trace is correctly linked to files on GitHub

  • Existing PRs:

    • The PR is less than 14 days old.

    • The PR is associated with a commit that is associated with the Sentry issue.

  • New PRs:

    • Will receive comments only from Unresolved and Unhanded issues in Sentry

    • The PR is associated with a commit that is associated with the Sentry issue.

Also check if the feature is enabled in Integrations -> GitHub/Gitlab -> Features.

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