Issue
I want to know how Self-Hosted Sentry differs from Sentry SaaS (cloud), including features, support, and data hosting.
Applies To
All SaaS Customers and Self-Hosted Users
Resolution
SaaS is Sentry’s managed cloud product on sentry.io. Self-Hosted is software you install and operate on your own infrastructure. With Self-Hosted, you keep event data on your own systems and are responsible for upgrades, scaling, and uptime.
Self-Hosted is similar to SaaS for many product features, but it does not have full feature parity. Some notable differences include:
No SaaS billing, spike protection, or spend allocation
No Seer or other closed-source AI features
No Sentry US/EU data-storage region choice, since you host the data yourself
Limited built-in mobile system symbolication, especially for iOS
Limited PlayStation / Nintendo Switch support
For the full list, see Differences between self-hosted and SaaS.
Monitoring/telemetry from the installer can be opted out of. Sentry Support assists SaaS customers only - see I'm using a Self-Hosted Sentry instance and need support.
If you need a privately hosted option that’s managed by Sentry, ask Sales about single-tenant hosting through request a demo.
Not sure which one you’re using? See How can I tell if my Sentry organization is hosted or self-hosted?.