Issue
I want to know why a page in the Sentry web app never finishes loading (endless spinner, or only the header and footer).
Applies To
All SaaS Customers
Sentry web app (sentry.io / *.sentry.io)
Symptoms
The page shows the spinning loading widget and never finishes loading.
Resolution
The usual root cause is your local environment, including:
Ad-Blockers
Browser extensions
VPNs
Firewalls
Network connection
Try to:
Disable all ad-blockers extensions. Browsers such as Brave and Vivaldi have it enabled by default, check the browser settings on how to disable it.
Check your browser's extensions: security and privacy extensions can block requests they find suspicious, including sentry.io.
Perform basic Browser troubleshooting: check for new updates, clear local cache and cookies, try on a private/incognito window or a different browser.
Disable your VPN: VPNs also offer internet protection that blocks suspicious connections. Please check all VPN protection settings as they can be active even if when you are not connected to a VPN server.
Check your network connection. Reconnecting to it or trying another connection often solves the issue.
Check if your network has any firewalls that can block sentry requests.