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Why is my GitHub integration not installed after completing the installation flow?

Issue

I tried to install the GitHub integration in my Sentry organization, I can see the Sentry app in GitHub but the integration is not installed in Sentry.

Applies To

  • All SaaS Organizatons.

Resolution

The usual cause of this is ad blockers or conflicting identities in your browser. To resolve, follow the steps below:

  1. Uninstall the Sentry integration from the GitHub application settings - https://github.com/settings/installations

  2. Disable all blocking extensions in your browser.

  3. Open an incognito/private window.

  4. Go through the installation process again through your Sentry organization.

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