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Why am I getting a 403 error when trying to access the Issues page?

Issue

I’m unable to access the Issues page in Sentry. It keeps loading, and I see a 403 error in the network tab.

Screenshot 2025-08-12 at 1.41.36 PM.png

Applies To

Sentry users who are assigned the Billing role in their organization.
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Resolution

A 403 error occurs when you don’t have the required permissions to view the requested page. If your role in the Sentry org is a Billing role, you can manage billing details and subscriptions, but you cannot access the Issues page or other project data.

Please note: To view issues, you’ll need to have one of the roles with project access, listed here from highest to lowest:

  • Owner

  • Manager

  • Admin

  • Member

You can request your organization’s Owner to update your role.

For more information on role permissions, see our documentation here.
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Feel free to reach out to Support if you need any further assistance.

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