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I'm getting the message "An account is already registered with that email address" when I try to create a new org.

Updated over a month ago

Issue

I have an email address registered with Sentry, but I'm not a member of any organizations.
I want to use that email with a new organization but get the error, "An account is already registered with that email address".

Applies To

  • Sentry users who aren't a member of an existing org

Resolution

You will need to log in (https://sentry.io/auth/login/) instead of signing up with a new org. User accounts and org accounts are separate.

If you need to reset your password you can do so from here: https://sentry.io/account/recover/

Since there is a user profile already for that email, once you log in it will prompt you to create an org if there are none attached to the account.

Note: If you want to create a second Sentry organization you can do some here: https://sentry.io/organizations/new/

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