Some actions in Sentry require password confirmation as a security measure when the user is logged in for a long period without re-authenticating. These can be: deleting a project or team, cancelling the subscription, or removing 2FA (two-factor authentication).

Users are not required to have a password in some cases (i.e.: use GitHub to authenticate with Sentry) and therefore will not be able to fill the password prompt.

This is currently a known issue:. You can find more details and status on this issue: https://github.com/getsentry/sentry/issues/61265

The user needs to log in using an incognito window and immediately try to perform the action again. The recent login will prevent the password prompt.

Additionally, you can create a new password to your account by going through the account recovery process here: https://sentry.io/account/recover/