Skip to main content

Why am I getting a 403 error: Forbidden - Your client does not have permission to get URL [...] from this server?

Issue

I want to know why I see this error when using Sentry:

Error: Forbidden - Your client does not have permission to get URL [...] from this server.

Applies To

  • All SaaS customers

Resolution

This is a forbidden error raised by Google before the request makes it into our infrastructure. In other words, the request is not rejected by Sentry, but by Google.

These errors are often temporary, and here are a few options you can try:

  • In the browser:

    • Clear cache and cookies.

    • Check the proxy settings on your device.

    • Use a VPN to change your IP address (or disable the current VPN you are using)

  • On your server:

    • Use a different IP address for outbound requests.

    • Check your network/proxy settings for any misconfigurations

Did this answer your question?