Issue
An alert is not triggered for an error captured in Sentry. Despite the error being present in the dashboard, the expected alert did not produce a notification.
Applies To
Alerts
Symptoms
No alert notifications were sent, despite the alert triggering in the past for the same group of errors
The alert rule triggered for an error in the past (when the issue was initially created), but did not trigger when the error was seen more recently
Resolution
To resolve the issue, review your alert configuration, including:
Checking if there are monitors connected to the alert and if the monitors are correct.
Checking if the alert's environment is correct
Checking the conditions in the "Alert Builder" section. Does the captured event match all WHEN and IF conditions?
Checking if the triggers are correctly configured. It includes confirming the integrations used are working.
For more information on all Issue alert options, please check this page.