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Why do issues get pushed to my webhook integration even when alert rules do not trigger?

Issue

I receive issue notifications through my webhook integration even though no alert rules have fired.

Applies To

  • Customers using Sentry SaaS

  • Customers using an Internal integration

Resolution

This behavior is expected if issue webhooks are enabled in your integration settings. To stop receiving issue webhooks, disable them in your internal integration settings.

When relying on alert rules only, webhook payloads look different. For example:

  • Issue webhook payload (with issue webhooks enabled):

    {
      "action": "resolved",
      "data": {
        "issue": {
          "id": "id",
          "title": "Error: Unhandled error for Sentry!"
        }
      }
    }
  • Alert rule webhook payload (with issue webhooks disabled):

    {
      "action": "triggered",
      "data": {
        "event": {
          "event_id": "id",
          "platform": "javascript"
        }
      }
    }
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