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Why aren't my Sentry Issues automatically creating Jira Issues?

Issue

I added the Jira integration to my organization, but Sentry is not automatically creating Jira issues for my Sentry issues.

Applies To

  • Business and Enterprise plans

  • Integrations: Jira

  • Automatic Issue Creation

Symptoms

  • Jira Issue creation is not automatic, and Jira issue creation that was previously working has stopped (stale connection scenario).

  • Unwanted/unexpected automatic status synchronization between Sentry and Jira.

Resolution

The Jira integration does not automatically create Jira issues when the integration is installed. There are multiple possible causes for this issue, including lack of configuration, stale connections, or unwanted status synchronization. You need to manually configure automatic issue creation and address these potential causes:

  1. Create an Issue Alert or edit an existing one.

  2. Under the THEN conditions, choose "Create a Jira Issue"

  3. You can combine triggers using OR logic to ensure that the rule executes if any of the specified conditions are met, offering flexibility in rule configurations.

  4. Consider using triggers such as "A new issue is created" or "A resolved issue becomes unresolved" to define when the Jira issue should be created. These triggers allow for precise control over the conditions that initiate issue creation.

Stale Connection Preventing Issue Creation

  1. Check Jira App Installations:

    • Navigate to Jira: Administration → Products → Connected apps → Installed apps.

    • Fully uninstall any old or private "Sentry" app installations. Simply disabling them does not notify Sentry and may leave a stale connection.

  2. Verify Active Sentry for Jira App:

    • Open the active "Sentry for Jira" Marketplace app.

    • Go to App settings → Configure Sentry Add-on, sign in, and confirm your Sentry organization is selected.

  3. Confirm Integration in Sentry:

    • In Sentry, go to Settings → Integrations → Jira.

    • Ensure your Jira site appears as active and remove any entries pointing to old installations.

  4. Troubleshoot Configuration Screen Issues:

    • If the configuration screen is blank or errors out, disable ad blockers and retry.

Disabling Unwanted Status Synchronization

  1. Keep Alert Rules for Ticket Creation:

    • Retain the alert rule that creates Jira tickets for new issues (and optionally for regressions).

  2. Disable Issue Sync:

    • Turn off Issue Sync in Sentry to stop Sentry issue status changes from modifying Jira ticket statuses. This allows Jira workflows to remain independent while still enabling ticket creation from alerts.

You can read more about Automatic Issue Management here.

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