Issue
I added the Jira integration to my organization, but Sentry is not automatically creating Jira issues for my Sentry issues.
Applies To
Business and Enterprise plans
Integrations: Jira
Automatic Issue Creation
Symptoms
Jira Issue creation is not automatic
Resolution
Our Jira integration does not automatically create Jira issues when the integration is installed. You need to manually configure automatic issue creation:
Create an Issue Alert or edit an existing one.
Under the THEN conditions, choose "Create a Jira Issue"
You can combine triggers using OR logic to ensure that the rule executes if any of the specified conditions are met, offering flexibility in rule configurations.
Consider using triggers such as "A new issue is created" or "A resolved issue becomes unresolved" to define when the Jira issue should be created. These triggers allow for precise control over the conditions that initiate issue creation.
You can read more about Automatic Issue Management here.