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My Issue Alerts are not creating Jira Issues

Issue

I've created an alert and set conditions to automatically generate JIRA tickets if any errors occur. I'm receiving the alerts elsewhere, but the JIRA tickets are not being generated.

Applies To

  • All paying SaaS Customers

  • Integrations

  • Alerts

Resolution

This problem occurs when one of the fields configured in your Alert rule cannot be populated in Jira.

To resolve it, review the Jira issue creation settings in your alert's configuration.

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