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How to Fix "Not Installed" in Sentry GitHub Integration

Updated over a month ago

Issue

I cannot connect to GitHub and add an issue. Sentry is connected, but the Sentry dashboard says it is not installed.

Applies To

  • Customers using GitHub integration with Sentry

Resolution

To resolve this issue, follow the steps:

  1. Uninstall the Sentry integration within GitHub:

    1. Go to your GitHub Settings Page, and select Applications on the left-hand side (https://github.com/settings/installations)

    2. Find the Sentry integration in your "Installed Github Apps".

    3. Select Configure

    4. Scroll down and select Uninstall

  2. Reinstall the Sentry integration from Sentry:

    1. Log in to your Sentry account.

    2. Select the GitHub integration and follow the installation steps.

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