Issue
Why isn't my upgrade taking effect right away?
Applies To
Organizations on any plan
Resolution
Plan upgrades take effect right away, and downgrades are processed at the end of the billing cycle. As long as you're only making upgrades during this change, they will be available right away.
Users will need to process the upgrade first and continue through the checkout flow and save these changes. You can then process the downgrade in a separate transaction and then save. This change will be reflected on your next billing cycle. If you want to upgrade to the Business plan immediately while also adjusting your quotas (e.g., performance units or reserved errors), follow this two-step process:
Begin by upgrading to the Business plan without making any changes to your current quotas. This ensures that the upgrade is applied immediately, giving you instant access to the features and benefits of the Business plan.
After completing the upgrade, submit a separate request to adjust your quotas (e.g., reduce performance units or reserved errors). This adjustment will not take effect immediately but will be applied at the start of your next billing cycle (end of the current term).
Annual contracts: downgrades are processed at the end of your annual contract.
Monthly contracts: downgrades are processed at the end of your monthly billing period.
Quota adjustments: Any changes to quota (downgrades only) will only be applied at the beginning of the next billing cycle, ensuring no disruption to your current usage.