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How can I set my email address as primary after closing an account?

Issue

Unable to set an email address as the primary email address for your account because it is still associated with a previously closed Sentry user account.

Resolution

Sentry does not immediately delete the user after you close your user account. The user account is only fully deleted after 30 days. During this period, you won't be able to set its email address as your new primary email address.

There are two options in this case:

  • Wait for the user account to be fully deleted.

  • Reach out to [email protected] to speed up the process.

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