Issue
Can you extend my trial for a few months?
Applies To
Customers on any plan
Customers wanting to go on a Business plan trial
Resolution
Support will extend trials as a one-time courtesy for customers who need some additional time to evaluate the product. The trial extensions are for 14 days. Extensions are limited to one per trial and cannot be renewed. If you are looking at a longer evaluation period and think you might be a candidate for one of our Enterprise plans, please email [email protected] or contact them here.
To request a trial extension, contact Sentry Support through the appropriate support channels. Be sure to include your organization details and the reason for requesting additional time.
Requesting a Business Trial while on a Team plan:
If your org is on the Team plan and decides to start a Business trial, you will use your current quota (you won't have an uncapped quota), but you will have access to the Business plan features. If you do not upgrade to a paid plan after the trial or extension ends, your organization will automatically downgrade to the free Developer plan. Upgrading to a paid plan during or after the trial ensures uninterrupted access to Business plan features.