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Can I have a trial longer than 2-weeks? Or can you extend my trial again?

Issue

Can you extend my trial for a few months?

Applies To

  • Customers on any plan

  • Customers wanting to go on a Business plan trial

Resolution

Support will extend trials as a one-time courtesy for customers who need some additional time to evaluate the product. The trial extensions are for 14 days. Extensions are limited to one per trial and cannot be renewed. If you are looking at a longer evaluation period and think you might be a candidate for one of our Enterprise plans, please email [email protected] or contact them here.

To request a trial extension, contact Sentry Support. Be sure to include your organization details, specifically your organization slug and the reason for requesting additional time. If you decide to end the trial earlier, our Support team can help you with that.

Requesting a Business Trial while on a Team plan:

If your org is on the Team plan and decides to start a Business trial, you will use your current quota (you won't have an uncapped quota), but you will have access to the Business plan features.

If you do not upgrade to a paid plan after the trial or extension ends, our system will automatically switch your org back to the free Developer plan and you will not be billed at the end of this trial.

This is covered in our article What happens when my trial expires?
Upgrading to a paid plan during or after the trial ensures uninterrupted access to Business plan features.

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