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Account and Billing Articles that don't belong to a specific topic
59 articles
Why don’t I see the option to cancel my subscription?
How do I opt-out of the Sponsored Open-Source Seer Eval?
Internal Guide: Seer FAQ (January 21, 2026)
Can Fly.io provisioned orgs have their data stored in the EU?
How to Upgrade a Legacy Plan to Include Logs?
Data retention notice (August 27, 2025)
How can I tell if my Sentry organization is hosted or self-hosted?
How is my Team plan changing? (August 27, 2025)
How is my plan changing? (August 27, 2025)
My Seer Trial has ended, going forward will I be charged for Seer?
How does canceling my Sentry subscription impact running apps?
Internal Guide: Gifting organisations
Can I set up an on-demand/pay-as-you-go budget for my free Developer plan?
Is it possible to have a retention period shorter than 90 days?
If I downgrade my plan mid-year, when does it apply?
What happens if a non-billing member or Owner clicks the "Request Upgrade" button?
What are Sentry Support's office hours?
How can I transfer my organization Ownership to another user?
We deleted our Sentry app in Heroku, which seems to have deleted our Sentry organization. Can we retrieve this somehow?
Why is Member invitation email link is expiring right away?
What is the easiest way to create a new org if I am using SSO login?
I only want to use a certain Business-level feature, can you enable it for me?
What happens from my users' perspective if I stop using Sentry?
My current subscription has 500 Replays, but on the Pricing page I can only see 50 included Replays, why?
Can I have a retention period longer than 90 days?
Are additional members of the org billed extra?
Setting up a Sentry org with Laravel Forge and Vapor
What's the difference between the Team and the Business plan?
Can we trial the Team plan?
Can I get a quote for Sentry?
Do you offer a discount to Startups?
Where can I change my billing address or billing email?
Sentry URL and Org Slug Changes
Why am I on a Business trial?
How can I contact your sales teams?
How do I cancel my subscription?
How do I unsubscribe from marketing emails?
Can I include my company details on invoices?
How can I manage my email subscriptions?
Do I qualify for a Sponsored account?
How can I set up per-project email routing?
I'm having trouble redeeming a promo code
Activating student or teacher sponsored plans
How do I give access to my accounting department?
Who receives billing related emails?
How can I update billing information or credit card on file?
How can I delete my organization?
What's the difference between the Small plan and Team plan?
What happens if I cancel my plan?
What happens when my trial expires?
Can I have a trial longer than 2-weeks? Or can you extend my trial again?
How can we change or transfer ownership of our organization?
Why are users not receiving invite to join organization?
Do archived events in the UI count towards my quota?
How can I transfer projects between Sentry organisations?
Internal Guide: A summary on the trials we currently offer
Why isn't my on-demand/pay-as-you-go budget being used?
Why can't I add more than 20 members to my org?
Discounted Bundle Plan F.A.Q.