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Why can't I change the Slack channel in my alert rule?

Updated over a month ago

Issue

I changed the Slack channel name in my alert rule, but I receive the following message:

Slack: Received channel name ##{{ channel }} does not match inputted channel name ##{{ channel }}

Applies To

  • All paying Customers

  • Slack

  • Alerts

Resolution

Please make sure to also change the channel ID and not only the channel name. The ID value is unique to your Slack channel so it does need to be changed as well.

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