Issue
I can see that my alert rule in Sentry was triggered, but I didn't receive a notification in Slack. How do I troubleshoot this?
Applies To
Team Plan and above
Slack
Alerts
Resolution
Here are some things that you can check:
Double check that the Slack channel ID is correct in your alert rule
Make sure that the Sentry app is invited in the channel by sending a
@sentrymessage in the channelMake sure that your slack identity is connected to Sentry by going to your User Settings > Identities here. If it is not, you can send a
/sentry linkmessage in SlackGo to your User Settings > Notifications > Issue Alerts here and make sure that Slack is one of the selected Delivery Methods
If the alert should notify a team, go to your Organization's Settings > Teams > Select a team > Notifications. If the team has not been linked, send a
/sentry link teammessage in the team's corresponding Slack channelAs a last resort, try uninstalling and re-installing the Slack integration
If none of the above help, please reach out to Sentry Support for further assistance