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Why does my Sentry issue link show “The issue you were looking for was not found”?

Updated over a month ago

Issue

I'm clicking on a saved issue link, but Sentry is showing the message:

Screenshot 2025-07-29 at 2.24.12 PM.png

Applies To

  • Users linking or bookmarking individual Sentry issues

Resolution

There are a few common reasons why an issue might no longer be accessible:

  • The issue was deleted

    • Issue deletion actions are logged in the Audit log under action issue.delete

    • You can find the Issue ID in the URL of the missing issue. For example:
      https://org.sentry.io/issues/12345/ → The ID is 12345.

    • Search the audit log for this ID to see if and when it was deleted, and by whom.

  • The issue has expired due to the organization's retention period.

    • Once the retention period passes for an issue’s latest event, the issue is purged.

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