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Can we pause our Sentry subscription?

Issue

To avoid cancelling the Sentry subscription, is it possible to pause it for a few months?

Applies To

  • Paying SaaS Customers

Resolution

It's not possible to pause a membership. You would need to cancel your membership and resubscribe later when you're ready. You can cancel your subscription here. If you encounter an error stating that your plan is not eligible to be canceled, it may be because your organization is already on the free Developer plan or does not have an active paid subscription. In such cases, there is no need to cancel, as no charges will occur. To verify your plan status, check your subscription settings in your account dashboard.

Cancelling your membership does not delete your Sentry Organization, it will merely place you on our Developer tier plan. Additionally, if your organization is on a free trial and no payment method is added, it will automatically transition to the Developer plan after the trial ends.

Please note that the free Developer plan is limited to one member and 30 days of data retention vs 90 days on our paid plans. The Developer plan also does not require a subscription or payment method to use.

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