Issue
I'd like to remove my credit card from Sentry.
Applies To
Any organization with a credit card on file.
Resolution
A credit card can only be removed when an organization is on the free Developer plan. If you're on a paid plan (Team or Business), the card has to stay on file while that subscription is active.
To remove your card:
Cancel your paid subscription. See How do I cancel my subscription?
Wait for the cancellation to take effect. Your organization has to be fully moved to the Developer plan. A cancellation that's scheduled but hasn't taken effect yet doesn't count.
Contact Support and ask for the card to be removed. Canceling doesn't delete the card automatically. Our team removes it from our payment processor for you.
Note: If you only want to switch to a different card, you don't need to cancel. See How can I update billing information or credit card on file?