Issue
We have fixed the issue with our credit card / we updated the credit card. Please retry the charge for this billing period.
Applies To
Paying SaaS Customers
Billing
Resolution
Our system will automatically retry the charge at these intervals:
3rd day after initial charge
8th day after initial charge
15th day after initial charge
If a valid payment method is added before the final retry, the payment attempt will succeed during one of these retries.
If you would like to manually reprocess a charge yourself you can do so by visiting your most recent invoice in your account.
If all retries fail, the invoice is closed and can no longer be paid through the user interface.
If all retries fail, your account will be automatically downgraded to the free developer plan. To continue using a paid plan, you will need to subscribe again and ensure a valid payment method is on file.
Select your Organization Settings (bottom left) → Usage & Billing → Subscription → View all receipts → click on outstanding invoice → where you will find a 'Pay Now' button on the outstanding invoice (top right-hand corner of the unpaid invoice).
Manual payments are also covered here: How can I make a manual payment?