We have fixed the issue with our credit card / we updated the credit card. Please retry the charge for this billing period.

Our system will automatically retry the charge at these intervals:

If you would like to manually reprocess a charge yourself you can do so by visiting your most recent invoice in your account.

Select your Organization Settings (bottom left) → Usage & Billing → Subscription → View all receipts → click on outstanding invoice → where you will find a 'Pay Now' button on the outstanding invoice (top right-hand corner of the unpaid invoice).

Manual payments are also covered here: How can I make a manual payment?