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Why is my account suspended?

Updated over a month ago

Issue

When our team logs into Sentry, we see a pop-up message indicating our account is suspended:
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Applies To

  • Customers whose organization is suspended

Resolution

The organization is suspended because Sentry has received a notice of a charge dispute from your financial institution.
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To resolve this issue, please contact your financial institution and request the withdrawal of the dispute. Once done, provide us with a letter of withdrawal or a rebilling statement to confirm the dispute resolution. If you need more information on this issue, please submit a request here.

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