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I did not receive the Welcome Message when completing the Microsoft Teams integration.

Issue

I cannot select the Miscrosoft Team or Channel I want when configuring my Alerts and I never received the following Welcome Message in my Microsoft Teams "General" channel when setting up my MS integration.

Screenshot 2024-04-30 at 2.07.04 PM.png

Applies To

  • Team billing plans (and up)

  • Alerts

  • Microsoft Teams Integration

Resolution

If you do not get this Welcome message this means that you installed the integration to a personal account, not to a team.

To fix the problem, reinstall the MS Teams integration, selecting a channel in Step 3 of the documentation

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