Skip to main content

Who receives billing related emails?

Issue

Does every member of my Organization receive billing emails?

Applies To

  • All customers

  • Billing

  • Email/Notifications

Resolution

Users who hold Organization Owner or Billing membership will receive billing related emails (like receipts) as well as anyone listed as “Billing Email” on the Billing Details page.

To access the Billing Details page, go to Usage & Billing > Subscription > (Edit) Billing Information.

It is possible for Owner or billing members to configure spend notifications in their User Settings. If no one in your Sentry organization has Billing or Owner access, invoices cannot be downloaded until access is restored. To regain access, the organization’s ownership must be transferred to an eligible member. Contact Sentry Support to initiate this process. Support will verify organization details, such as project information, to confirm eligibility. Once ownership is transferred, the new Owner can retrieve invoices by navigating to Settings → Usage & Billing → Subscription → View all receipts. To ensure proper delivery of billing emails, verify that the correct billing email is set in your subscription’s payment settings. If you do not receive an expected email, check your spam or junk folders.

Did this answer your question?